Owner Resources & Frequently Used Services

Welcome to The Ritz-Carlton Residences, Paradise Valley. This page provides quick access to the services, amenities, and resources you'll use most often as a homeowner. Our team is available to assist you every step of the way and ensure a seamless ownership experience.

New Owner Orientation

We encourage all new owners to schedule a personalized orientation with a member of the Residences Team within the first 10 days of move-in. During your orientation, we will review community services, BuildingLink, Gate Sentry, resident access, package preferences, amenities, and answer any questions about your new home.

Move-In & Move-Out

To ensure a smooth and efficient moving experience, all move-ins, move-outs, furniture deliveries, and large shipments must be scheduled with the Residences Team in advance. Please notify us at least 72 hours before your planned move date. Moving companies and delivery vendors are required to provide proof of insurance prior to arrival.

Moving Hours

  • Monday – Friday: 8:00 AM – 5:00 PM

  • Saturday: 8:00 AM – 1:00 PM

  • No moves on Sundays or major holidays without prior approval

Parking

Loading Dock & Large Deliveries

The loading dock is available for furniture deliveries, moving companies, and large service providers.

Delivery Hours

  • Monday – Friday: 8:00 AM – 5:00 PM

  • Saturday: 8:00 AM – 1:00 PM

Advance scheduling is required for all large deliveries.

Your to go app to connect with us

BuildingLink

BuildingLink is your resident portal and primary communication platform.

Through BuildingLink, owners can:

  • Reserve amenities

  • Submit service requests

  • Manage guest access

  • Receive package notifications

  • View community announcements

  • Access important resident information

Login credentials and setup instructions will be provided during your owner orientation.

Gate Sentry

Gate Sentry allows owners to conveniently manage visitor access and entry permissions.

With Gate Sentry, you can:

  • Pre-authorize visitors

  • Register vendors and contractors

  • Receive arrival notifications

  • Streamline guest entry through Security

Account activation information will be provided upon move-in.

Amenity Reservations

Owners may reserve select community spaces for private use, including:

  • Clubhouse Lounge

  • Board Room

  • Approved community gathering spaces

Reservations can be requested through BuildingLink or directly through Concierge. Advance notice may be required depending on the space and event.

Packages & Food Deliveries

The Residences Team is pleased to manage incoming package deliveries for homeowners.

Mail & Packages

  • USPS mail is delivered to your mailbox located in the Clubhouse.

  • Amazon, FedEx, UPS, and courier deliveries are securely received and logged by our team.

  • Package delivery to your residence is available based on your delivery preferences. (OPT-IN daily delivery at 2pm or Hold Package, you pick it up.)

Food Deliveries

Food delivery services will deliver to the clubhouse and we will delivered it directly to your door. (Any grocery order, uber eat, Instacart…)


Clubhouse & Pool Hours

Clubhouse Access

  • Doors open daily at 6:00 AM

  • Doors secure at 8:00 PM

  • Owners may continue to access the Clubhouse after hours using their resident key fob

Pool Access

  • Pool area open daily until 10:00 PM

Keys, Fobs & Security

At closing, owners will receive:

  • Resident key fobs

  • Access cards

  • Mailbox keys

  • Parking transponders

Additional guest cards, replacement keys, and mailbox key requests can be arranged through Concierge. The Residences Team maintains secure emergency access keys in accordance with community safety protocols.

For emergencies or security concerns, Security and Concierge are available 24 hours a day.

Vacant Home Care

For owners who travel frequently or reside seasonally, optional Vacant Home Care services are available.

Services include:

  • Routine residence inspections

  • Mail monitoring (if we have a duplicate of your mailbox key)

  • Water intrusion checks

  • HVAC monitoring

  • Plumbing fixture maintenance

  • General home wellness inspections

Additional personalized services such as vehicle monitoring, vendor access coordination, and home readiness preparations may also be arranged through the Residences Team.

After hours and emergency services

We run a 24h concierge services. Please note that after 6.30pm. They will not be a concierge present at the lobby of the clubhouse. You can always text the concierge phone number and we will be happy to serve you.

In case of emergency, please contact us directly.

Need Assistance?

The Concierge Team is happy to help coordinate:

  • Guest arrivals

  • Babysitter and caregiver access

  • Private driver access

  • Contractor parking

  • Event parking plans

  • Overnight guest arrangements

For personalized parking or visitor access assistance, simply contact Concierge prior to your guest's arrival.

Concierge phone: 623-396-4780