Owner Resources & Frequently Used Services
Welcome to The Ritz-Carlton Residences, Paradise Valley. This page provides quick access to the services, amenities, and resources you'll use most often as a homeowner. Our team is available to assist you every step of the way and ensure a seamless ownership experience.
New Owner Orientation
We encourage all new owners to schedule a personalized orientation with a member of the Residences Team within the first 10 days of move-in. During your orientation, we will review community services, BuildingLink, Gate Sentry, resident access, package preferences, amenities, and answer any questions about your new home.
Move-In & Move-Out
To ensure a smooth and efficient moving experience, all move-ins, move-outs, furniture deliveries, and large shipments must be scheduled with the Residences Team in advance. Please notify us at least 72 hours before your planned move date. Moving companies and delivery vendors are required to provide proof of insurance prior to arrival.
Moving Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
No moves on Sundays or major holidays without prior approval
Parking
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Each residence is assigned deeded parking spaces within the private underground garage.
Owners receive:
A garage gate transponder for each assigned parking space.
A resident parking decal/window cling for vehicle identification.
Access through both the Clubhouse Garage Entrance
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For family members, personal assistants, caretakers, housekeepers, babysitters, and other recurring household staff:
Owners should register these individuals through their approved access profile.
Long-term or recurring visitors may be authorized for regular access through the Concierge Team.
Parking arrangements will vary depending on the owner's assigned parking availability and authorization preferences.
Please contact Concierge to establish recurring visitor access and parking permissions.
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Guests may park in designated visitor parking areas located at the Clubhouse.
Guests should check in with Security or Concierge upon arrival.
Concierge can assist guests with directions to your residence.
Visitors are not permitted to park in private residential parking spaces unless authorized by the owner.
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If you would like a guest, family member, or trusted visitor to use one of your assigned parking spaces:
Notify Concierge in advance.
Our team can provide temporary gate access as needed.
Access may be granted for overnight guests or extended stays upon owner authorization.
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All contractors, movers, delivery teams, and vendors must check in with Security upon arrival. Security manages vendor registration and service elevator access.
Depending on the type of work being performed:
Vendors may be directed to designated service areas.
Large service vehicles may be required to use the loading dock.
Parking in owner-designated residential spaces is not permitted unless expressly authorized.
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Large delivery trucks and moving vehicles must be scheduled in advance and utilize the loading dock when necessary. Please note:
Garage clearance is limited to approximately 9 feet.
Larger trucks may be required to unload at the loading dock.
All large deliveries must be coordinated with the Residences Team before arrival.
Loading Dock & Large Deliveries
The loading dock is available for furniture deliveries, moving companies, and large service providers.
Delivery Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Advance scheduling is required for all large deliveries.
Your to go app to connect with us
BuildingLink
BuildingLink is your resident portal and primary communication platform.
Through BuildingLink, owners can:
Reserve amenities
Submit service requests
Manage guest access
Receive package notifications
View community announcements
Access important resident information
Login credentials and setup instructions will be provided during your owner orientation.
Gate Sentry
Gate Sentry allows owners to conveniently manage visitor access and entry permissions.
With Gate Sentry, you can:
Pre-authorize visitors
Register vendors and contractors
Receive arrival notifications
Streamline guest entry through Security
Account activation information will be provided upon move-in.
Amenity Reservations
Owners may reserve select community spaces for private use, including:
Clubhouse Lounge
Board Room
Approved community gathering spaces
Reservations can be requested through BuildingLink or directly through Concierge. Advance notice may be required depending on the space and event.
Packages & Food Deliveries
The Residences Team is pleased to manage incoming package deliveries for homeowners.
Mail & Packages
USPS mail is delivered to your mailbox located in the Clubhouse.
Amazon, FedEx, UPS, and courier deliveries are securely received and logged by our team.
Package delivery to your residence is available based on your delivery preferences. (OPT-IN daily delivery at 2pm or Hold Package, you pick it up.)
Food Deliveries
Food delivery services will deliver to the clubhouse and we will delivered it directly to your door. (Any grocery order, uber eat, Instacart…)
Clubhouse & Pool Hours
Clubhouse Access
Doors open daily at 6:00 AM
Doors secure at 8:00 PM
Owners may continue to access the Clubhouse after hours using their resident key fob
Pool Access
Pool area open daily until 10:00 PM
Keys, Fobs & Security
At closing, owners will receive:
Resident key fobs
Access cards
Mailbox keys
Parking transponders
Additional guest cards, replacement keys, and mailbox key requests can be arranged through Concierge. The Residences Team maintains secure emergency access keys in accordance with community safety protocols.
For emergencies or security concerns, Security and Concierge are available 24 hours a day.
Vacant Home Care
For owners who travel frequently or reside seasonally, optional Vacant Home Care services are available.
Services include:
Routine residence inspections
Mail monitoring (if we have a duplicate of your mailbox key)
Water intrusion checks
HVAC monitoring
Plumbing fixture maintenance
General home wellness inspections
Additional personalized services such as vehicle monitoring, vendor access coordination, and home readiness preparations may also be arranged through the Residences Team.
After hours and emergency services
We run a 24h concierge services. Please note that after 6.30pm. They will not be a concierge present at the lobby of the clubhouse. You can always text the concierge phone number and we will be happy to serve you.
In case of emergency, please contact us directly.
Need Assistance?
The Concierge Team is happy to help coordinate:
Guest arrivals
Babysitter and caregiver access
Private driver access
Contractor parking
Event parking plans
Overnight guest arrangements
For personalized parking or visitor access assistance, simply contact Concierge prior to your guest's arrival.
Concierge phone: 623-396-4780